Shipping & Returns
Shipping & Returns
Order Processing
In-stock items are typically processed and shipped within 1–3 business days. Made-to-order and fabricated items may require additional lead time — check the individual product page for details.
Shipping
We ship domestically and internationally. Domestic orders ship via standard or express service. International shipping options and carrier-calculated rates are displayed at checkout where available.
Tracking
Tracking information is provided for all shipped orders. You'll receive a tracking number once your order has been fulfilled.
Returns
We accept returns within 30 days of delivery on unused, uninstalled products in their original condition.
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- No restocking fee on eligible standard products.
- Custom, modified, and made-to-order products are non-returnable unless they are defective or the wrong item was supplied.
To initiate a return, contact us before sending anything back.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Include photos of the product and shipping packaging so we can review the issue and make it right.
Order Cancellations
Orders may be cancelled before shipment or before fabrication or production has started. Custom and made-to-order products cannot be cancelled once production has begun. Contact us as soon as possible if you need to cancel.
Refunds
Once a returned item has been received and inspected, approved refunds will be issued to the original payment method. Your payment provider may require additional time for the refund to appear on your statement.
Questions?
Use the contact form on our Contact page to reach us. Include your order number and any relevant details and we'll get back to you as soon as we can.